generic-CCM
June 30 2020
A recent research study by Aspire entitled, “The State of CCM-to-CXM Transformation” uncovered exciting intelligence on the radical changes transforming the Customer Communications Management
generic-thinking
June 22 2020
Simply put, the expectations of customers are increasing at a rate that will not afford us the luxury of inside out thinking anymore... View More
generic-communications
June 10 2020
Companies that provide CCM solutions are carrying on routinely in most segments... View More
generic_AI
June 4 2020
With customer communications being a key lifeline of your business, an automated, modern CCM system can be critical to your continued success... View More
business-4636683_1280
May 28 2020
With the start of a new decade, it seems like an appropriate time to look at some of the current CCM trends... View More
generic
May 18 2020
For several years now we have been reading about the importance of embarking on a digital transformation journey and the value of speed and clarity when communicating with customers... View More
generic-covid19
May 11 2020
Consider the type of communications sent, the channels used and the consistency of the communications sent during this crisis... View More
830x539_Kittley
May 6 2020
Will it be abandoned, or will addressing a few issues spur growth?... View More
Industry Trends Q&A
May 4 2020
In this installment, Ernie Crawford of Crawford Technologies answers questions about industry trends in the current climate... View More
5b34f02317fc5f1c458959de_Project-communication-pla
March 17 2020
There is an expression, “The only constant is change.” That certainly appears to be true in 2020, and especially so for communicators in almost every industry... View More
Top 10 Technology Trends for 2020
Jan. 8 2020
2019 was a year in which we saw robotic process automation, artificial intelligence (AI), low-code architectures, and conversational interfaces firmly take root within the enterprise. Leaders moved from... View More
DOCUMENT Strategy Most-Read Stories of 2019
Jan. 8 2020
In 2019, news about the latest acquisitions, continued market consolidation, and maturing technology capabilities (like robotic process automation, artificial intelligence, cloud, and intelligent automation)... View More
830x539_Scott
Dec. 10 2019
Over the past decade, the customer communications management (CCM) industry has been witness to some major acquisitions of key market leaders, with several of them touting a new business market share in... View More
830x539_Marci
Dec. 10 2019
Almost four years into this vision, we expect that customer communications as we know it today will evolve into more vibrant conversations. The cloud, artificial intelligence (AI), data intelligence, and... View More
Making the Case for Customer Communications
Nov. 10 2019
Just how valuable is the customer experience (CX) to the bottom line? Will it help you retain customers and outpace your competition? The answer, of course, is a resounding, “Yes.” For every... View More
Omni-Channel Dream Team
Oct. 25 2019
Everybody in the customer communications management (CCM) industry is talking about omni-channel. For some, it’s part of a larger digital transformation within the enterprise... View More
Neopost Changes Name to Quadient_V2
Oct. 17 2019
As September drew to a close, Neopost, one of the most historic brands in the mailing and document solutions industry, announced plans to realign their 90-year-old corporate identity under Quadient, focusing... View More
Do Chatbots Really Improve Customer Purchases
Oct. 3 2019
In a new study released by the Institute for Operations Research and the Management Sciences (INFORMS), they found that artificial intelligence (AI)-driven chatbots can outsell inexperienced human employees... View More
ROI of Your CCM System
Sept. 6 2019
Unfortunately, poorly implemented systems become like a black hole over time—impossible to escape because of the growing importance around all the accumulated complexity of the solution. So, how... View More
Quadient Unleashes Centralized Archive to Improve
Sept. 4 2019
In early August, Quadient, a leader in the customer communications management (CCM) software market, introduced the latest addition to its CCM solution portfolio with ... View More