A necessary nuisance, or a fantastic opportunity? Well, it's all in how you look at the potential in your statements to connect with your customers. In an era when most organizations are hell-bent on pushing... View More
Price Guarantee Is the price guaranteed for the life of the contract? If not, how will the price be adjusted? Minimum Commitment Do design changes affect it? If you buy one billion forms over five years,... View More
Xerox Corporation's (NYSE: XRX) most advanced color multifunction printers (MFPs) for offices, the WorkCentre®7700 Series, can cut "paperwork" processes from hours to just minutes, helping law firms,... View More
Every aspect of customer communication is always about people. A no-brainer, you might say. But the truth is that when we look at training programs, methodologies and publications for customer communication-related... View More
EDSF, the international non-profit organization dedicated to the document management and graphic communications industries, announced it's 2010 Board of Directors. Among EDSF's leadership roster of highly... View More
Kodak continues to enhance and expand capabilities of its KODAK Capture Pro Software portfolio by announcing two new releases, KODAK Capture Pro Software, v2.5 and KODAK Capture Pro Software Auto Import... View More
ECRM announced the launch of WorkMates 4.0, an entry-level workflow solution that greatly enhances the production capabilities of prepress operators. With WorkMates 4.0, users are provided more automated... View More
As change becomes an increasing constant in the business environment, more enterprises are embracing business process management (BPM) to improve business performance. Increasingly, organizations are pushing... View More
CMS Watch announced that it has changed its name to The Real Story Group, a reflection of its long-time tagline, "Get the Real Story." "The new name better reflects what we've been doing for nearly a decade:... View More
Crawford Technologies Inc is once again exciting the customer communications industry with its newest software innovation, PRO Duplicate Checker. This one-of-a-kind software program will help combat a... View More
One-to-one marketing is a customer relationship management (CRM) strategy emphasizing personalized interactions with customers. The personalization of interactions is thought to foster greater customer... View More
Christopher Crowley, president, is pleased to announce that The Crowley Company has completed its asset acquisition of Input Solutions, a Gaithersburg, Maryland-based document scanning, consulting and... View More
Ryutaro Hosoda, President and CEO of FUJIFILM Holdings America Corporation, has announced that Fujifilm companies in Japan and the United States have joined together in support of the people of Haiti following... View More
SAP AG (NYSE: SAP) and Open Text (NASDAQ: OTEX, TSX: OTC), a global leader in enterprise content management (ECM), announced the third major expansion of an already successful strategic relationship to... View More
Toshiba America Business Solutions Inc. (TABS) proudly announced the availability of Fasoo.com Digital Rights Management (DRM) solutions to its direct and independent dealers and their customers. Fasoo.com... View More
The new KODAK i1405 Scanner delivers new levels of productivity for small-to-medium sized businesses (SMBs) digitizing volumes of paper documents and records. The compact i1405 desktop model offers a versatile... View More
Optical Image Technology's latest DocFinity software release continues OIT's rollout of powerful products for business. DocFinity eForms, part of the company's integrated suite of document and business... View More
DocuLex, creators of document management software, announces the release of the company's Archive Studio component Goby Capture V5.1, facilitating automated document imaging, knowledge management and workflow... View More
Crawford Technologies Inc., an award-winning provider of transactional customer communication document solutions, announced that it has launched QR Express, a module for its Transpromo Express product... View More
Now more than ever, companies are calling on managed print services (MPS) providers like Xerox to save money and spur growth. CIOs and IT managers recognize the need to proactively manage printed output,... View More
The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth
