David Davis is a director for INTERQUEST. He has more than 25 years of experience in the printing industry, where prior to joining INTERQUEST, he held technical and managerial positions in the newspaper, book and corporate publishing sectors. He is the author of numerous industry reports, publications and educational programs on a variety of industry topics. Mr. Davis is a frequent speaker at industry events and contributes regularly to a variety of trade publications.
In the last issue of DOCUMENT, we focused on some macro trends in the transactional market in North America based on in-depth surveys we recently conducted with large third-party transactional operations...
We are just wrapping up studies of transactional printing in North America and Western Europe. I will focus on North America in this article, but many of the macro trends in the market are playing out...
We’ve followed book printing for well over a decade—well before Amazon and e-books began shaking things up like no tomorrow. E-books grew at a breathtaking pace for a number of years, and not...
Newspapers and magazines are important publishing markets where, until quite recently, digital printing has mostly played a marginal supporting role. Yet the advent of high-speed inkjet printing, as well...
By most estimates, direct marketing accounts for more than half of all advertising expenditures in the US. Despite the rapid adoption of electronic forms of direct marketing, print media continues to capture...
Book printing has been a fertile market for digital printing equipment: In terms of output, book printing is one of the largest print markets, and digital print volume continues to grow year over year....
Many people are quick to point out that transactional printing is a declining market, but then again, most printing markets are. Overall book manufacturing is shrinking; direct mail is significantly down...
Producing bills, statements and other transactional documents was one of the earliest applications of high-volume digital printing and today remains an important market for digital providers. INTERQUEST...
Over the past 2 short years, the communications industry has been at the forefront of technological innovation, shaping how we connect, share and understand the world around us. Among the plethora of
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc