compliance-g7acb76038_1920
Oct. 27 2021
In today’s fast-paced world, compliance is often thought of as a necessary evil that only hinders business... View More
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Oct. 25 2021
Plenty has been written and will continue to be written about the modernization of document capture technology. After all, it's not every day that tech giants Microsoft, Google and Amazon suddenly ju... View More
GettyImages-1186418457
Oct. 12 2021
After more than a year of adapting business models due to COVID-19, many businesses have come to realize that supporting a remote workforce is a viable option, and one that in some cases, delivered hi
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Sept. 29 2021
In the midst of shifting workforces, rapidly evolving customer expectations and newly emerging channels, upgrading to cloud-based B2C communications solutions has never been more attractive. Modern cu
GettyImages-936117884
Sept. 28 2021
After spending two decades in the industry, I am aware that non-document people think what we do is boring. While it hurts my feelings a bit, they are right most of the time. If we plan, design, resea
GettyImages-1223005887
Sept. 28 2021
Let’s start by talking about the unicorn. The unicorn is the combination of AI, IC, task automation with RPA and workflow to create intelligent process automation (IPA) that’s really worthy... View More
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Sept. 22 2021
Selecting the right business partner for customer communications management (CCM) delivery is a critical task. Shrewd organizations use the Request for Proposals (RFP) process in an attempt to make th
Feature-McIntosh
Aug. 26 2021
Global industry is in the midst of unprecedented change. Heralded by many as the ‘fourth industrial revolution,’ one of its key drivers is digital transformation, a technological advancement... View More
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Aug. 25 2021
Customer journey mapping as a CCM planning tool... View More
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Aug. 24 2021
Document capture has been around for decades, but recent advances have breathed new life into this market. The ability to liberate documents from their physical form and move them into the digital rea
mark-516277_1280 (1)
Aug. 19 2021
There are several challenges in the vendor invoice approval flow process to consider — from the data to be captured, from the invoices received to be sent to the ERP, to the flow conditions accordin
GettyImages-1165226014
July 29 2021
There's no doubt that the pandemic accelerated many organizations’ digital transformation journeys. There was even a joke that the pandemic had been more effective than most CIOs in enabling digita
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July 28 2021
What you might not realize is these essential, but at times overlooked, office devices could give your organization a Tesla-sized turbo boost... View More
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July 21 2021
Electronic signatures aren’t new, but they’ve evolved to quickly become essential tools for how business gets done today... View More
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July 7 2021
Despite the difficulties, the pandemic has opened new opportunities for many SMEs... View More
files-1614223_1280
June 24 2021
Paper, paper, paper… endless, nauseating and drowning waves of paper all over the place, on top of desks, in cardboard boxes inside closets, under desks, on top of the chairs of the meeting... View More
wave-3361029_1280
June 24 2021
There has been a lot in the news on the “Great Resignation,” an anticipated major wave of job changes as the pandemic slows down. Some resignations are simply pent up from people who didn’t... View More
business-4646286_1280
June 8 2021
In the 1990s, high-value transactional customer communications, such as account statements, bills and invoices, were managed by highly skilled IT teams in data centers that connected million-dollar pr
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June 8 2021
People are often surprised by the number and complexity of forms in their organizations. When they conduct an audit of what needs to be changed to comply with accessibility regulations, they often realize... View More
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May 25 2021
A couple of months ago, we discussed the benefits of fusion teams in order to speed up the necessary digital transformation that COVID brought to the center stage... View More