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March 27 2024
It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery... View More
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March 21 2024
Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes... View More
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March 14 2024
In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers... View More
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March 5 2024
Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical... View More
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Feb. 28 2024
In the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done... View More
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Feb. 13 2024
Customer experience is the heart of an organization’s relationship with its customers. Post-pandemic customer expectations are still higher than ever. Consumers want to be able to interact with orga
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Feb. 6 2024
In an era defined by rapid technological evolution, the landscape of communication is undergoing a transformation of unprecedented proportions. Our world is more interconnected than ever before, with... View More
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Jan. 30 2024
Sometimes small events happen, and we notice immediately. Sometimes important events happen, and we don’t notice at all. Something major happened in 2022. The CCM Market entered the Post-Prem Era
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Jan. 23 2024
In the current business landscape, those who create and manage customer communications are faced with a unique set of challenges. On top of delivering important information in a way that reflects your
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Jan. 16 2024
At their inception, customer communications management (CCM) systems were designed to support print and mail operations... View More
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Jan. 12 2024
Creating a digital transformation strategy for your business is akin to tailoring a bespoke suit: it must fit your specific needs, goals and capabilities perfectly... View More
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Jan. 3 2024
In an era driven by digital transformation, the management of print communications may appear to be a fading necessity. However, for many businesses, the need for efficient, accurate and cost-effectiv
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Jan. 2 2024
In today's information age, data is a prized possession for companies in every sector... View More
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Dec. 18 2023
Enterprise Content Management (ECM) applications form the backbone of many vital digital document processes in businesses today. These systems serve as a hub, potentially thousands of users accessing... View More
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Dec. 12 2023
In this era of rapid digitalization, companies deal with large volumes of data on a daily basis. Traditionally, managing documents has been time-consuming and prone to mistakes resulting in delays, ex
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Dec. 6 2023
The Aspire Leaderboard is a one-of-a-kind tool designed to help stakeholders in every part of the customer communications ecosystem evaluate and compare CCM and CXM offerings... View More
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Nov. 15 2023
In today's hyper-competitive business world where enterprises are always looking for an edge, AI-powered intelligent automation has rapidly evolved in recent years... View More
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Nov. 9 2023
In 2020 a Russian cyber-espionage group hacked the supply chain of SolarWinds, a large software firm that sells Orion network management products to more than 30,000 customers worldwide, including... View More
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Nov. 7 2023
This article first appeared in the Fall 2023 issue of DOCUMENT STRATEGY.The term digital transformation is becoming something of a buzzword, but for many organizations this process is already well und
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Nov. 1 2023
Technological advancements are enabling a fast-paced and ever-changing business world, where the adoption of the latest software solutions presents an opening to optimize corporate strategies... View More