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In a new study released by the Institute for Operations Research and the Management Sciences (INFORMS), they found that artificial intelligence (AI)-driven chatbots can outsell inexperienced human employees... View More

As we near the close of the year and look toward 2020, organizations are taking stock of their digital strategies and the interconnected ecosystems that support them to map out new opportunities for evolving... View More

From its sketchy beginnings in the world of bitcoin and cryptocurrencies, blockchain has quickly established itself as an important part of the enterprise information technology (IT) landscape. This market... View More

Unfortunately, poorly implemented systems become like a black hole over time—impossible to escape because of the growing importance around all the accumulated complexity of the solution. So, how... View More

It was roughly a year ago when OpenText CEO Mark Barrenechea strode onto the main stage at their annual customer event in Toronto to declare the company’s rebirth in the cloud. In early July, OpenText... View More

In today's digital economy, information management professionals and the C-suite can’t afford to become complacent about their information management practices, especially as regulations around data... View More

Whether your company is running SharePoint Server 2016, 2019, or SharePoint Online, the SharePoint Framework (SPFx) customization model has a lot to offer. It has revitalized Microsoft’s collaborative... View More

What is intelligent capture? Some might define it as the complete practice of capturing information in more intelligent ways, while others say it's simply the extraction of vital data from information.... View More

It’s been a few months since DSF ’19 ended, and I'm still processing the vast quantity of information shared at the conference. The 2019 move to Anaheim brought new ideas into the mix, and... View More

You take a deep sigh of relief: You've flipped the switch on your new enterprise content management (ECM) system, and it's finally working. The users have been trained. The workflows have been built. The... View More

Content may still be king, but now, the ownership and control over it may very well belong to the people! With new pressures introduced by the European Union's General Data Protection Regulation (GDPR)... View More

Analysts from the leading research firms—who examine the latest use cases for mission-critical customer journeys—are beginning to arrive at the same conclusion: Software products and platforms... View More

Digital transformation has seized the imagination of virtually every C-suite. It promises to radically enhance customer engagement and loyalty across all business functions while improving competitiveness,... View More

Robotic process automation (RPA) is a hot topic, and for good reason: It offers a way to mimic and eliminate the manual steps required by humans when performing repetitive tasks. However, it’s not... View More

Is the idea behind "big data" really just hype? While there is an enormous amount of data available, it first needs to be understood before it can be useful. Data doesn't necessarily translate into information... View More

Today, we’ve arrived at a crossroads when it comes to our automation strategies. The benefits are clear: Optimizing business operations improves process efficiency, collaboration across the enterprise,... View More

A business's records management department can play a key role in advancing the information governance initiative throughout the organization. As a neutral party, they can serve as a liaison for the various... View More

Organizations have more opportunities than ever before to improve their business processes—or totally rethink them. Robotic process automation (RPA) and ... View More

Before you can hire the right document management consultant, you first need to gain an understanding of your business and the information technology (IT) infrastructure within it. A few years ago, I wrote... View More

Customer communications management (CCM) systems are complicated to implement and maintain for a variety of reasons, but one of the most powerful external forces that adds complexity to these applications... View More