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Customer communications management (CCM) in the cloud has been contemplated for almost two decades. With the processing and I/O demands of large batch communications the feasibility of hosting these s

The first half of 2022 is behind us, and many of us may have slid on the fitness resolutions we made in January... View More

Do your teams manage a large number of document-based processes? Do you have vast libraries of forms and templates that are tailored for products and regions, or multiple legacy platforms that underpi

Organizations, whether small or large in private or public sectors, local, national or international, use forms to conduct their business... View More

Digital transformation is a hot topic. Articles in magazines and sessions at conferences have examined what it means to execute a digital transformation while keeping the business running. Most adviso

In a previous article, I made the case for changing how we create and manage customer communications. It is impossible to witness the changes in business over the past few years without recognizing th

The tsunami of data is here. And it just keeps growing. In fact, it’s predicted global data creation and replication will see a compound annual growth rate (CAGR) of 23% over the five-year period... View More

With the best will in the world, companies will only be able to deliver successful global data transformation projects if they have strong global teams pulling together toward the same goal... View More

There’s a whole plethora of unicorn companies (mega-valuation start-ups) out there, whose AI-based propositions are based on pattern recognition... View More

Not so long ago, we used to anticipate Ty Pennington’s dramatic weekly reveal of a seemingly impossible renovation in an impressively short amount of time. The homeowners — and viewers —... View More

You’ve been pivoting without stopping. You’ve thought you arrived at a “new normal” three times in two years. You’ve been introduced to new colleagues that need new integrations.... View More

Over the past few years, COVID-19 has impacted almost everything we do, from avoiding in-person banking and shopping in retail stores to conducting meetings through Zoom and Teams to doing more... View More

Mergers, acquisitions, integrations, divestitures. Any big business decision comes with equally big changes. Going through the process of a merger or acquisition is a stressful and uncertain time... View More

Today’s organizations are tasked with identifying new ways to create a more productive and streamlined workforce. Workflow automation has emerged as a legitimate solution, eliminating human errors... View More

So much about DSF ’22 made it a positive event. The first being that it was an in-person conference. DSF ’22 was one of the first to exit the virtual world and gamble that an in-person event... View More

This pandemic has taught us to rethink how we accomplish basic and fundamental activities, like dining, socializing, shopping, learning and yes, even working... View More

Imagine that you walk into your corporate office in the morning, turn on your computer, log-in to your workspace, and it greets you and presents your next priority task for the day... View More

Even though industry analysts feel the need to label and sort enterprise technologies into neat silos, this practice has always been of limited value — as it often makes navigating a buyer toward... View More

If a survey were performed on a group of random business people asking what they think of when they hear the words "project manager," it is very likely that a majority of them would say things like, "task... View More

For all the changes we have had to make recently, I am suggesting one more. It is time to change how we create and manage customer communications. Seriously, it is time.There is an entire generation o