laptop-5448504_1280
Nov. 30 2020
Even before COVID-19, work from home arrangements were increasingly common as digital transformation turned virtual collaboration from an occasional job perk into a popular alternative... View More
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Nov. 23 2020
Even the opening sounds of the sessions were special at DSF ‘20. From this first sound, we knew this event was going to make an impact... View More
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Nov. 13 2020
In the broadest sense, “transformation” means retiring manual, legacy business processes & systems and replacing them with a reimagined, more efficient and effective process and modern tech... View More
generic-tech
Nov. 10 2020
Of the many things we’ve learned from the COVID-19 crisis, one is how difficult it can be to do business as usual outside of the office... View More
generic-video conference
Oct. 28 2020
The last six months have brought about changes to businesses, families and individuals in ways we never could have imagined... View More
generic work from home
Oct. 27 2020
Whether these changes are temporary or here to stay as a new world of work remains to be seen... View More
computer-1245714_1280
Oct. 21 2020
Having a well-managed CCM system ensures your ability to optimize the customer experience... View More
Untitled (1)
Oct. 1 2020
Today, as misconfiguration becomes the greatest security risk to a public cloud IT infrastructure, it is critical that companies take proper preventative actions... View More
artificial-intelligence-4694504_1280
Sept. 28 2020
How bots will soon scrape web data for you... View More
generic qr code
Sept. 24 2020
It’s about time for some new ideas and a radical shake-up... View More
Screen Shot 2020-09-10 at 10.56.13 AM
Sept. 10 2020
Hybrid and virtual SOCs in the COVID-19 crisis are no longer optional... View More
loading-bar-5522019_1280
Sept. 4 2020
Let’s look at the lessons of 2020 and turn those into 2021 budget items... View More
iphone-1032782_1280
Aug. 26 2020
Looking for unconventional ways to motivate your employees to adopt a new system or create a livelier workplace? Discover what gamification is and how it can be applied... View More
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Aug. 17 2020
The first half of 2020 has been a wake-up call for many companies, requiring them to adapt to new business conditions at a moment’s notice. While the outdated, manual way of processing documents... View More
hacker-1944688_1280
July 30 2020
Over the years, while customer communications management (CCM) systems continued to expand with new features and capabilities that enhanced the customer experience, security was not always at the top... View More
generic-artificial-intelligence
July 16 2020
IDC has predicted that by 2024, artificial intelligence (AI) will be integral to every part of the business. There’s no doubt it is already having an impact in the workplace. From simplifying and... View More
generic-unsubscribe
July 16 2020
Hitting unsubscribe is easy. We’ve all done it. It’s easy because the law requires it to be easy (and nobody likes paying fines). It’s also a best practice to make unsubscribing to emails... View More
generic-laptop-cx
July 9 2020
As organizations become more digital -- thanks in large part to COVID-19 -- they must identify how to best respond to customers appropriately, quickly and via preferred channels... View More
generic-CCM
June 30 2020
A recent research study by Aspire entitled, “The State of CCM-to-CXM Transformation” uncovered exciting intelligence on the radical changes transforming the Customer Communications Management
generic-workflow
June 25 2020
Is your organization involved in planning for or implementing digital workflow? To be successful, your organization will need to hire or train a workflow subject matter expert (SME). An important cons