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A recent research study by Aspire entitled, “The State of CCM-to-CXM Transformation” uncovered exciting intelligence on the radical changes transforming the Customer Communications Management

Is your organization involved in planning for or implementing digital workflow? To be successful, your organization will need to hire or train a workflow subject matter expert (SME). An important cons

Simply put, the expectations of customers are increasing at a rate that will not afford us the luxury of inside out thinking anymore... View More

If you have fragmented technologies and workflows, you’ll have a hard time reaping the benefits that multichannel communications has to offer. Why?... View More

Companies that provide CCM solutions are carrying on routinely in most segments... View More

With customer communications being a key lifeline of your business, an automated, modern CCM system can be critical to your continued success... View More

With the start of a new decade, it seems like an appropriate time to look at some of the current CCM trends... View More

Document version control can be interesting. Ongoing official versions of the U.S. Constitution exist, for example, as do the drafts leading up to its initial adoption. The Constitution, like most doc

For several years now we have been reading about the importance of embarking on a digital transformation journey and the value of speed and clarity when communicating with customers... View More

Consider the type of communications sent, the channels used and the consistency of the communications sent during this crisis... View More

Will it be abandoned, or will addressing a few issues spur growth?... View More

The COVID-19 pandemic has dramatically impacted nearly every aspect of daily life for everyone around the world. What hasn’t changed is the need for businesses to continue to support their customers

In this installment, Ernie Crawford of Crawford Technologies answers questions about industry trends in the current climate... View More

As of April 9, 2020, more than 17 million Americans filed for unemployment benefits in a four-week span as a result of the unprecedented COVID-19 pandemic. In addition, small business loans and mortga

One of the hottest buzzwords in business circles nowadays is robotic process automation (RPA)... View More

For all the focus on data and its critical role in gaining a competitive edge, most organizations today still struggle to access and use it at scale... View More

Changing regulations are an ever-increasing challenge for financial services organizations. In fact, regulatory changes are now happening at a rate that is three times what it was in 2011... View More

There is an expression, “The only constant is change.” That certainly appears to be true in 2020, and especially so for communicators in almost every industry... View More

One might think that digital advances in technology have made it easy to push a button at one end of a customer communications management (CCM) system to create thousands of invoices, statements... View More

Many reading this joined our industry when multichannel meant producing both print and putting PDFs on the web. We all had a lot of fun making communications look better. We added color... View More