landscape-690588_1280
Feb. 24 2021
To me, the road to the future looks like a winding road through the front windshield, but it seems to appear as a straight path from the rearview mirror. As we consider the future of omnichannel custo
artificial-intelligence-3382507_1280
Feb. 22 2021
Most business looked smooth and dandy when Covid struck. As usual, the first reaction was hope that it would go away soon enough, and our thinking and business would not be affected. Well, Covid prove
security-265130_1280
Feb. 17 2021
Your business must know how to safeguard these critical assets adequately... View More
GettyImages-916449208
Feb. 2 2021
The long-overdue RPA market consolidation takes off... View More
Jan. 28 2021
Quadient has announced that YayPay, its recently-acquired Software-as-a-Service (SaaS) accounts receivable (AR) automation platform, has been named a Market Leader in the IDC MarketScape: Worldw... View More
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Jan. 27 2021
We were given the opportunity to learn many lessons in 2020, probably more than we wanted to learn... View More
board-3700116_1280
Jan. 27 2021
Today's customers expect relevant, personalized and timely communications when interacting with businesses... View More
generic reset
Jan. 7 2021
Take this opportunity to look at your communication processes, evaluate what was working and what wasn’t and set a new direction... View More
iphone-410324_1280
Dec. 16 2020
Organizations have a unique opportunity to position themselves at the forefront of the longer-term transition in customer behavior... View More
generic-year 2021
Dec. 11 2020
It’s tough for someone from Chicagoland to quote Vince Lombardi even once in an article, but it appears to be necessary to quote him twice as we prepare for 2021... View More
Dec. 4 2020
Let’s face it, the new Coron-a-conomy is reshaping customer behaviour. Customers have dramatically changed the way they shop, dine and purchase. The companies that quickly adapt their customer engag
laptop-5448504_1280
Nov. 30 2020
Even before COVID-19, work from home arrangements were increasingly common as digital transformation turned virtual collaboration from an occasional job perk into a popular alternative... View More
Screen Shot 2020-11-23 at 2.08.36 PM
Nov. 23 2020
Even the opening sounds of the sessions were special at DSF ‘20. From this first sound, we knew this event was going to make an impact... View More
generic-partner
Nov. 13 2020
In the broadest sense, “transformation” means retiring manual, legacy business processes & systems and replacing them with a reimagined, more efficient and effective process and modern tech... View More
generic-tech
Nov. 10 2020
Of the many things we’ve learned from the COVID-19 crisis, one is how difficult it can be to do business as usual outside of the office... View More
generic-video conference
Oct. 28 2020
The last six months have brought about changes to businesses, families and individuals in ways we never could have imagined... View More
generic work from home
Oct. 27 2020
Whether these changes are temporary or here to stay as a new world of work remains to be seen... View More
computer-1245714_1280
Oct. 21 2020
Having a well-managed CCM system ensures your ability to optimize the customer experience... View More
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Oct. 1 2020
Today, as misconfiguration becomes the greatest security risk to a public cloud IT infrastructure, it is critical that companies take proper preventative actions... View More
artificial-intelligence-4694504_1280
Sept. 28 2020
How bots will soon scrape web data for you... View More