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Industry Trends Q&A
May 4 2021
What are the current challenges facing communication providers and what lies ahead in 2021?...
Kick Your Digital Servicing Communications Up a Notch
April 27 2021
Approximately two decades ago, document professionals began to look at routine documents, such as monthly invoices or statements, more closely and recognized the blank white space on the page was valu
Preparing for Post-Pandemic Recovery
Gautam Jit Kanwar
April 27 2021
While it’s impossible to predict exactly what the post-COVID-19 world will look like, we can be fairly certain that business as we knew it over a year ago is not going to be the same. While organiza
April 22 2021
The so-called Full Stack Developer is a trending profession fuelled by a huge number of schools and academies dedicated to teach software development by writing lines of code with the keyboard, whose...
Where Is Your Content Hiding?
April 12 2021
Imagine you are being audited or are under a discovery order to present all materials pertaining to a lawsuit. You have well-planned, maintained, and monitored Information Governance (IG) policies and
April 8 2021
The Solar Winds cybersecurity attack and the recent zero-day exploit involving Microsoft Exchange servers have exposed vulnerabilities in the IT infrastructure of organizations at every level, from sm
Fusion Teams Yield Surprisingly Positive Results
March 25 2021
Although “fusion” is becoming a catchy word and used across the board from sushi to sportswear, it should not be discarded just as a new thing to attract our attention...
Thriving in a New Era of Customer Conversations
March 16 2021
To say 2020 was a year full of disruption is an understatement. From dealing with a global pandemic and navigating related lockdowns to embracing a contactless, digital-first world, companies had to q
4 Reasons an On-Demand eDiscovery Can Work Better
David A. Greetham
March 3 2021
Initially, law firms and legal departments were entirely dependent on wholesale outsourcing to meet eDiscovery requirements. Providers evolved their delivery models...
The Winding Road to 2030
Feb. 24 2021
To me, the road to the future looks like a winding road through the front windshield, but it seems to appear as a straight path from the rearview mirror. As we consider the future of omnichannel custo
Brainware: The Covid Upgrade
Feb. 22 2021
Most business looked smooth and dandy when Covid struck. As usual, the first reaction was hope that it would go away soon enough, and our thinking and business would not be affected. Well, Covid prove
Five Ways to Secure Documents and Protect Private Information in the Workplace
Feb. 17 2021
Your business must know how to safeguard these critical assets adequately...
The State of Affairs in RPA
Feb. 2 2021
The long-overdue RPA market consolidation takes off...
Quick Wins or Big Wins…
Jan. 27 2021
We were given the opportunity to learn many lessons in 2020, probably more than we wanted to learn...
Empowering Those Closest to Customers Pays Dividends
Gautam Jit Kanwar
Jan. 27 2021
Today's customers expect relevant, personalized and timely communications when interacting with businesses...
Reset Your Communications Processes for a Less Stressful 2021
Jan. 7 2021
Take this opportunity to look at your communication processes, evaluate what was working and what wasn’t and set a new direction...
Building Better Relationships with Digital Consumers
Dec. 16 2020
Organizations have a unique opportunity to position themselves at the forefront of the longer-term transition in customer behavior...
Could 2021 Be Worse Than 2020?
Dec. 11 2020
It’s tough for someone from Chicagoland to quote Vince Lombardi even once in an article, but it appears to be necessary to quote him twice as we prepare for 2021...
Using Collaborative Communications to Drive Better Customer Experience
Dec. 4 2020
Let’s face it, the new Coron-a-conomy is reshaping customer behaviour. Customers have dramatically changed the way they shop, dine and purchase. The companies that quickly adapt their customer engag
Hybrid Mail Helps Enterprises and PSPs Address Work-from-Home Challenges
Nov. 30 2020
Even before COVID-19, work from home arrangements were increasingly common as digital transformation turned virtual collaboration from an occasional job perk into a popular alternative...