GettyImages-2123155254
June 30 2025
Federal agencies, state and local governments and public colleges and universities are legally required to ensure their digital content, including digital documents and communications, are accessible... View More
insurance
June 25 2025
As competition increases in the insurance industry, the market is experiencing saturation with products, options and competitive alternatives... View More
mark-1577987_1280
June 20 2025
Information management is an essential element of every organization. It involves the application of technology and procedures to make sure that information is accessible and useful... View More
Mai
June 18 2025
In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision... View More
data
June 12 2025
The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience... View More
AI
June 9 2025
Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
balance
June 5 2025
A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth
GettyImages-2193247029
May 29 2025
Seamless and personalized customer interactions are no longer just a competitive advantage — they’re an expectation. Whether a customer is applying for a credit card, opening a bank account,... View More
ai-generated-7962522_1280
May 29 2025
Change is the only constant when it comes to IT applications. Specifically for Enterprise Content Management (ECM) and Robotic Process Automation (RPA), proper knowledge is a necessity before inevitab
top read
May 22 2025
Remember the last time you filled out a mortgage application? If you're like most people, you probably spent hours wrestling with confusing forms, deciphering legal jargon and hunting down supporting... View More
trends
May 14 2025
As we reach the midpoint of the decade, it’s clear that the 2020s are testing business leaders with a drive to leverage emerging technologies, evolving customer expectations and a more complex regulatory... View More
GettyImages-1598676527
May 7 2025
Over the past 2 short years, the communications industry has been at the forefront of technological innovation, shaping how we connect, share and understand the world around us. Among the plethora of... View More
GettyImages-1132839148
April 29 2025
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers... View More
GettyImages-2053083279 copy
April 24 2025
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
GettyImages-2203927820
April 17 2025
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations... View More
GettyImages-1480239160
April 3 2025
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
GettyImages-523035682
March 26 2025
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
GettyImages-2159816397
March 26 2025
A dashboard that consolidates data from all of your applications and systems into a single view is critical to optimizing performance and avoiding dangers... View More
ccmcxm
March 19 2025
As companies strive to meet customer expectations, it’s no surprise that communications have become a focus to ensure customer needs are met and that customer experience is seamless across touchpoints
change-9247020_1280
March 11 2025
Big or small, these changes are incredibly costly and time consuming to implement, hampering agility and efficiency of marketing and customer management teams... View More