Charmaine Brooks, CRM

Charmaine Brooks is a Partner with IMERGE, a Certified Records Manager with the Institute for Certified Records Managers and has 20-plus years of experience in the field of records and information management. Her extensive background crosses the full range of administrative and records management expertise. She has a broad base of knowledge in digital content management and integrated records management software solutions. Ms. Brooks has extensive experience in developing file classifications and retention plans for government and commercial clients. She has taught in the area of electronic records management for many years.
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Spring Digital Issue 2018
Why We Need Metadata
BY Charmaine Brooks, CRM|Jim Just
May 14 2018
In content management, metadata is used to uniquely identify content objects, improve search, and manage the life cycle of content. In some cases, it can even reference information that is not necessarily...
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Fall Digital Issue 2017
Breaking Down NARA’s Universal ERM Requirements
BY Charmaine Brooks, CRM
Oct. 16 2017
This article appears in the Fall 2017 digital issue of DOCUMENT Strategy. Subscribe.There is a new specification on the block for managing electronic records. In August, the National Archives and
Taxonomy for SharePoint - DOCUMENT Strategy
Spring Digital Issue 2017
An Introduction to Taxonomy and Classification for SharePoint
BY Charmaine Brooks, CRM
April 6 2017
Individuals and organizations alike are experiencing one of the paradoxes of the information age: As we gain access to more and more data, it is becoming harder to find the information we need. Metaphorically...
Reorganizing Your Shared Drives - DOCUMENT Strateg
Winter Digital Issue 2016/2017
The Headaches with Reorganizing Your Shared Drives
BY Jim Just|Charmaine Brooks, CRM
Jan. 12 2017
We’ve been writing about shared drive clean-up on and off for the last year. The first article talked about knocking off the low-hanging fruit. The second covered the kinds of
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March 2015
Classification: Foundational Elements of Content Lifecycle Management
BY Charmaine Brooks, CRM
March 10 2016
We have been accumulating electronic documents in shared drives since the innovation of networked computers and file servers in the early 1980s. Folders and sub-folders defined in shared or network drives...
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    The State of Customer Conversations
    By Scott Draeger
    With millennials set to make up 75% of the global workforce by 2025, we wanted to break down how perspectives are shifting. Here are the four most important takeaways from this year’s survey
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    Keeping an Eye on CX in 2024
    By Sally Schulte
    Customer Experience (CX) is not a new concept. It’s been around long enough for some analysts to predict that Customer Experience is “out” and Customer Effort (CE) is “in” (and both have an
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    Combatting Document Fraud with IDP
    By Nicos Vekiarides
    Document fraud is an age-old problem that is becoming more complicated as technology becomes more sophisticated
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    No Shortcuts Allowed
    By Robert Linsky
    Bills, invoices and statements are opened, read and acted upon by nearly everyone. So too are letters and notices — some surveys say up to 99%
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    The Road Ahead
    By Avi Greenfield
    In today’s fast-paced world, patience is a rare commodity, especially when dealing with the cumbersome task of filling out forms. Whether paper or digital, forms are often seen as necessary evils