Lisa Meath

Lisa Meath is a Director at ISG with Enterprise Print Services. She works with organizations to determine the strategy that best meets their long-term objectives for print, communications, document management, and e-delivery requirements—be it through process efficiency, optimization, vendor selection, consolidation, or sourcing strategies. Lisa leverages 25+ years of experience in strategic and operational roles with Saatchi & Saatchi, Xerox, and privately held print consultant companies.
Digital Mailbox - DOCUMENT Strategy
April 2017
Digital Mailboxes: Is There Real Demand?
BY Lisa Meath
April 25 2017
For the past six or seven years, there has been much talk about digital mailboxes but few published examples of enterprises using them. During a recent request for proposal (RFP) process, three of the...
Move over managed print services - DOCUMENT Strate
Winter Digital Issue 2016/2017
The Managed Content Services Evolution Is Here
BY Lisa Meath
Jan. 12 2017
Every enterprise today depends on, uses, and exchanges a significant amount of information. Think about it: proposals, contracts, presentations, invoices, orders, reports, daily correspondences, emails,...
  • main
    How IDP is Reshaping CCM: Transactional and Accessible Communications
    By Ernie Crawford
    For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
  • touchpoint
    Why Every Document Is Now a Touchpoint
    By Gary Gregg
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • Getting Billing ‘Just Right’
    By Mitch Anderson
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
  • health cx
    Navigating Uncertainty
    By John Zimmerer
    Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in