Ross Kittlety

ROSS KITTLETY is Head of CCM at Paragon Customer Communications. For more, information, visit www.paragon-cc.co.uk.
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FEATURES
Building Better Relationships with Digital Consumers
BY Ross Kittlety
Dec. 16 2020
Organizations have a unique opportunity to position themselves at the forefront of the longer-term transition in customer behavior
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FEATURES
The Future of Hyper-Personalized Communications
BY Ross Kittlety
May 6 2020
Will it be abandoned, or will addressing a few issues spur growth?
  • Managing the Transactional Shift
    By Andy Young
    In the transactional print world, there is a change happening, but nobody is talking about it
  • It’s Time to Revolutionize Your Customer Communications with AI
    By Jesse Lujan
    Clear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge
  • Maximizing Customer Experience Through Personalized Document Communication
    By Matt Ream
    With increasing competition both in person and online, businesses have found a need to improve the customer experience throughout each transaction
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    Has the AI Revolution Given Us the Paperless Office?
    By John Bates
    The enduring relevance of document management in today's business world is remarkable — so much so that it has led to a notable shift in market categories. Leading research and advisory firm Gartne