Andy Feest

Andy Feest, Sr. Manager, Product Management for Opentext, is a 30 plus year professional experienced in Product and Program Management and leading global product, customer support and development teams. With 25 years of experience in the CCM space including consulting and development for enterprise and service providers in the United Kingdom and the United States.

FEATURES

Customer Preference vs. Customer Experience

BY Andy Feest

July 7 2023

As an avid movie goer, I regularly visit my local cinema for the latest release, blockbusters, or smaller independent films. Recently it occurred to me that my ticket purchase behavior had narrowed to

FEATURES

Empowering Business Users

BY Stephanie Pieruccini|Andy Feest

April 7 2023

The modern workplace expects far more "jack of all trades" rather than specialists

FEATURES

Escaping the Pain of Migration

BY Andy Feest

Sept. 21 2022

In the midst of shifting workforces, rapidly evolving customer expectations and newly emerging channels, upgrading to cloud-based B2C communications solutions has never been more attractive

The Biggest Disruptor in Communications

By Eric Riz

Over the past 2 short years, the communications industry has been at the forefront of technological innovation, shaping how we connect, share and understand the world around us. Among the plethora of
Reducing Document Handling Errors in High-Volume Customer Support Centers

By Ryan Duncan

Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
The Business Value of Customer Experience

By Richard Huff

Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
The Future of Scaling is Self-Service Technology

By Matt Mccullough

As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
Is Your Data Ready?

By Stephanie Pieruccini

When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc

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