Nick Inglis

Mr. Inglis is a founding partner of Optismo and co-founder of The Information Governance Conference. He was formerly a director at AIIM. He is an AIIM SharePoint Master, AIIM ECM Master, AIIM Enterprise 2.0 Master, AIIM Electronic Records Management Specialist and an IMCP. He resides in Providence, RI with his son Conor Atom Inglis, and is a highly sought consultant and educator nationally.
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FEATURES
Hitting the Gas on Your Digital Transformation Journey
BY Nick Inglis
July 29 2021
There's no doubt that the pandemic accelerated many organizations’ digital transformation journeys
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FEATURES
Folders Must Die: Say Hello to Metadata and Tagging
BY Nick Inglis
Dec. 30 2014
We love folders. They are our digital comfort food. We can create them with ease; we can add to them; we can nest them. In our organizations, however, they become cumbersome to manage, make it difficult...
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FEATURES
Information Governance: The New Competitive Advantage
BY Nick Inglis
Oct. 16 2014
Information governance is a term that has been bandied about for some time now. However, as an action item for a CIO, until recently, it remained near the bottom of the list. This view has slowly been...
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FEATURES
The New Model Framework for Information Governance
BY Nick Inglis
Aug. 18 2014
Information governance, as an industry, has been maturing and coming to the forefront at many leading organizations. I’ve had the opportunity to see much of this maturation at various organizations...
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    Hybrid Test Data Strategies
    By Jennifer Raml
    Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
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    Forms That Fuel Growth
    By Andrew Stevens
    Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
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    The Agent Is the Interface: How Agentic AI Is Rewriting the Rules of CCM
    By OSG
    2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
  • The Next Architectural Leap in Document AI
    By Andrew Bird
    The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
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    The Essential Role of Welcome Kits in Member Enrollment and Retention
    By Jason Pothen
    Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied