Robert Smallwood

Robert Smallwood is a founding partner of IMERGE Consulting and executive director of the E-Records Institute. He is the author of Information Governance: Concepts, Strategies, and Best Practices (Wiley, 2014), Managing Electronic Records: Methods, Best Practices, and Technologies (Wiley, 2013) and Safeguarding Critical E-Documents: Implementing a Program for Securing Confidential Information Assets (Wiley, 2012). He has published more than 100 articles and given more than 50 conference presentations on information governance, document, records and content management.
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FEATURES
Information Governance, IT Governance, Data Governance: What’s the Difference?
BY Robert Smallwood
Sept. 3 2014
There has been a great deal of confusion around the term information governance (IG) and how it is often confused with other similar industry terms, such as information technology (IT) governance and data...
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    Data Privacy & Sovereignty
    By Eric Riz
    The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
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    AI Is Shaping the Future of Translation in Communications
    By Patrick Kehoe
    Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
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    Striking a Balance
    By Liz Stephen and Mia Papanicolaou
    A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth
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    Intelligent Orchestration
    By Gary Gregg
    Seamless and personalized customer interactions are no longer just a competitive advantage — they’re an expectation. Whether a customer is applying for a credit card, opening a bank account, or on
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    Going To the Cloud for ECM? Know Before You Go
    By Brian DeWyer
    Change is the only constant when it comes to IT applications. Specifically for Enterprise Content Management (ECM) and Robotic Process Automation (RPA), proper knowledge is a necessity before inevitab