At DSF '19 in Anaheim, CA, DOCUMENT Strategy Editor Allison Lloyd talks with Guy Hellier, VP of Product Management, Customer Experience Management (CEM) at OpenText, on how to centralize fragmented channels and strategies to deliver holistic customer experiences. In this video, Guy shares 3 steps organizations can take to connect all the various channels of engagement in an enterprise, bringing people and data together along the way. For more information about OpenText, visit www.opentext.com/exstream16.