2019-08-05

Part 1: Conversation with Nuxeo - The Future of ECM

At DSF '19 in Anaheim, CA, DOCUMENT Strategy Editor Allison Lloyd sits down with David Jones, VP of Product Evangelism at Nuxeo, to discuss what the future of enterprise content management (ECM) holds and the major trends we should look out for. In this video, Dave offers a reality check on what this future will look like and how applying AI to address real back-office challenges and leveraging it for process optimization delivers actionable solutions today, not tomorrow.
  • Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
  • For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
  • When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
  • Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in