1. Know That Implementing Managed Print Services (MPS) Is a Work in Progress: Managed print services are not something you buy and install, but rather a life cycle that you engage in to gradually optimize a diverse and fragmented environment.
  2. Assemble the Right Team: Focus on change management and governance by engaging IT, facilities and line-of-business owners early.
  3. Balance RFP Criteria Among Device, Process and Management Criteria: Vendor selection should highlight key business drivers beyond cost and standard service-level agreement (SLA) goals.
  4. Emphasize Print Policy Software: While policies for color printing get all the attention, the most dramatic savings can occur with global settings for duplex printing.
  5. Avoid Billing Surprises: It's bad enough getting the bill, but it's even worse if you can't understand it. Firms should question providers about how billing works — particularly for global initiatives.
  6. Don't Fall for Fluffy Treatment of Environmental Requirements: Make suppliers provide specific data on their environmental approach and focus on reducing pages printed, as this has by far the highest environmental impact.
  7. Carefully Weigh Your Pricing Options: While all managed print services have some price per image (PPI) component, there's no "one size fits all."
  8. Beware of Color: Users can get hooked on color printing, which will have higher PPI rates and can erode projected savings.
  9. Resist the Tendency to Rush the Assessment Phase: Assessment sets critical goals such as realistic user-to-device ratios, as well as key metrics to monitor and improve service.
  10. Get Ahead of Compliance and Security: It's only a matter of time before auditors focus on security and compliance holes in the office environment.

CRAIG LE CLAIR is a principal analyst at Forrester Research, where he serves business process professionals. He will be speaking at Forrester's Business Process and Application Delivery Forum, October 7-8, in Washington, D.C.

  • Digital Asset Management (DAM) is a system designed for organizing, storing and retrieving media files and managing digital rights and permissions. DAM systems have become a core component of creative
  • Is Generative AI tipping the scales in favor of building Enterprise Content Management (ECM) software, or will it ever get to that point?
  • Information technology has undergone a major transformation in recent years, sparked by the rise of “big data.”
  • Every day, large organizations face multiple challenges with the hundreds or thousands of pieces of mail received through the USPS and other carriers, documents that include general business mail
  • Personalizing things is not new. We have engraved items and composed personal letters and communications for centuries, but can we do this economically and efficiently?

Most Read  

This section does not contain Content.