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Craig Le Clair
Mr. Le Clair is the vice president and principal analyst serving enterprise architecture professionals at Forrester Research. He is an internationally recognized expert in business process management and initiated Forrester's series on untamed business processes, including customer on-boarding, invoice management, medical health records, financial compliance, and customer communications management. He specializes in helping companies transform from manual and paper-based processes to the mobile and digital world, as well as in information management, dynamic case management, enterprise content management, electronic signature; document imaging and capture; and document output for customer communications management. Mr. Le Clair is the leading analyst on the outsourcing of document processing services, including managed print services. He was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years.
