Jan. 19 2022
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces the launch of CrawfordTech Academy, a learning platform availabl
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Jan. 18 2022
Over the past few years, and even as recent as last week, organizations have suffered from ransomware attacks and/or have been affected by data breaches. These attacks have become so frequent that the
Jan. 12 2022
Keypoint Intelligence, the world’s leading independent tester of document imaging products, has honored Kodak Alaris with the Buyers Lab (BLI) 2022 Scanner Line of the Year Award. The global informa
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Jan. 10 2022
In a world filled with mobile smart devices and content flowing in a variety of digital channels, one might wonder what value print has in a largely digitally transformed age... View More
Jan. 10 2022
Ephesoft Inc., a global leader in intelligent document processing, automation and data enrichment solutions, and Workato, the leading Enterprise Automation Platform, today announced that Ephesoft Tran
Jan. 7 2022
Docufree, a provider of business support and IT technology services headquartered in Guatemala City, Guatemala, Central America. The agreement will provide Allied Global with the ability to offer Docu
eNews-IDP Trends article
Dec. 21 2021
2021 was an interesting year for the Intelligent Document Processing (IDP) space, and all of us participating is this ever-morphing market. Gartner’s latest Competitive Landscape Report on IDP Vendo
Dec. 10 2021
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces the release of DTE 5.1, the newest version of Crawford Technolog
Dec. 10 2021
Quadient has shared that its Intelligent Communication Automation cloud-based software solutions business gained more than 2,000 net new customers in the first nine months of the year, 800 of which we
Dec. 7 2021
Quadient has announced the general availability of Inspire Flex Release 15 (R15), Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) software solution. The new relea
Dec. 7 2021
Smart Communications has announced the results of a global survey that uncovers consumer and business leader opinions about the current state of conversations between customers and financial services... View More
Dec. 6 2021
Messagepoint announced today that it has entered into a global OEM partnership with Sefas. Messagepoint will leverage Sefas Designer’s communications composition capabilities in Messagepoint Compose
Nov. 23 2021
Quadient has announced its first-ever Experience Partner Awards. The awards recognize partners that excel in working with Quadient’s Customer Experience Management (CXM) software solutions, providin
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Nov. 16 2021
Through the decades, I have been asked many times to explain the difference between data and information — in lay terms. The reason is that today, data is the reference for everything.Let’s... View More
Oct. 28 2021
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, is celebrating 25 years of moving the customer communications industry for
Oct. 27 2021
The annual event has evolved from a Quadient Inspire users conference to today’s must-attend global CX conference. The event brings together CX and customer communications management (CCM) professio
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Oct. 27 2021
In today’s fast-paced world, compliance is often thought of as a necessary evil that only hinders business... View More
Oct. 27 2021
Smart CommunicationsTM and Guidewire Software, Inc (NYSE: GWRE), today announced they have surpassed the 100 mutual customer milestone. More Guidewire customers now rely on Smart Communications to han
Oct. 27 2021
Nordis Technologies was named to the first Aspire CCM-CXM Service Providers Leaderboard. Nordis was recognized for its focused solution, the patented Expresso® omnichannel CCM platform that delivers
  • Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
  • In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers
  • Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical
  • In the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done
  • Customer experience is the heart of an organization’s relationship with its customers. Post-pandemic customer expectations are still higher than ever. Consumers want to be able to interact with orga