At DSF’22, under the banner “Rethink CCM, Reimagine CX,” BelWo, Inc., a global managed services provider specializing in customer communications management (CCM), will be demonstrating... View More
Stramaglio Consulting has announced that Digitech Systems has joined The Consortium, a think tank for the Imaging Channel, consisting of a group of industry leaders that aims to help the channel grow... View More
Many businesses are still adapting their information management strategies to account for document sharing, anywhere-anytime access and data security... View More
Kofax® has been named a Leader in the IDC MarketScape: Worldwide Print Management Solutions Independent Software 2021 Vendor Assessment (doc #US47348521, December 2021). The report notes, “Kofax... View More
To me, the road to the future looks like a winding road through the front windshield, but it seems to appear as a straight path from the rearview mirror. As we consider the future of omnichannel custo
Usually, I write predictions for the industry at the start of each year, but let’s try something different. Let’s talk about your predictions and how you will measure your 2022 plan against... View More
Whether in the office or remote, work is becoming more dispersed, increasing the demand for networking technologies, like wireless document scanning solutions, to enhance collaborative productivity in
Many of today’s business owners are using AI tech to help improve customer experience. Here are some ways where you can use AI to leave a lasting impression.Create Better Targeted AdsNo one would... View More
Digital transformation is impossible unless you understand your business processes. Poorly designed or outdated business processes cost organizations money — in lost customers, missed opportunities
The effort and expense necessary to unify customer communications systems is easily underestimated. Most companies don’t have a document system. They have many of them!... View More
Kodak Alaris has announced a new line of Kodak i5250 and Kodak i5850 Scanners to help organizations meet the image quality standards required to be compliant with the Federal Agencies Digital Guidelin
Smart Communications and OneSpan Inc. have announced a partnership that integrates OneSpan’s e-signature product, OneSpan Sign, into the Smart Communications platform to extend the value of the... View More
Dynamsoft updated its document capture software development kit to now allow developers to rapidly add a full-fledged document scanning widget into their HTML5 web-based applications. It can be done b
It can be tempting to hang on to out-of-date methods while in the process of a digital transformation. If you use manual workflows and juggle spreadsheets, staying ahead feels impossible... View More
As the national economy gradually re-opens, many employers have vowed to continue offering remote working opportunities to staff that do not need to be in the office to complete their tasks. After scr
Quadient announced that it has been awarded an AA rating in the MSCI ESG Ratings dated December 2021.MSCI is a leading provider of critical decision support tools and services for the global investmen
Ricoh USA, Inc. has announced RICOH Claims Management Services, a purpose-built integrated service that solves a top challenge for insurance providers: expediting claims resolution to improve cu... View More
Madison Advisors has announced the availability of its newest research report, “Interactive Personalized Video Solutions Market Study.” Viewing interactive personalized video (IPV) solutions... View More
It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical
In the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done