The study evaluated 20 key vendors in the global CCM market, analyzing short-term and long-term growth opportunities, emerging trends in technology and future market outlook... View More
Quadient reached the EcoVadis Gold status and is in the top 1% of companies in its industry category. This marks the third consecutive year EcoVadis has recognized Quadient with the Gold certification
On Thursday, January 7, 2021, Smart Communications announced its plans to acquire Assentis, a Swiss CCM software solutions vendor with a focus on financial services... View More
The study focuses on the nine integral components that make up a post composition solution, the capabilities of this software and where post composition fits in an overall customer communications management... View More
The solution helps customers worldwide simplify the transformation of their document-centric processes and stay ahead of their competition... View More
Keypoint Intelligence has announced Kodak Info Input Solution v6 as winner of the BLI 2021 Pick Award for Outstanding Distributed Capture & Workflow Optimization Solution in the Document Imaging S... View More
Analyst firm cites newly distributed workforce, digital transformation and expanding volume and velocity of content as key factors driving more organizations to adopt DAM solutions... View More
Quadient has announced that it has partnered with Duck Creek Technologies Inc., a global provider of SaaS-delivered enterprise software to the property and casualty insurance industry. The collaborati
It’s tough for someone from Chicagoland to quote Vince Lombardi even once in an article, but it appears to be necessary to quote him twice as we prepare for 2021... View More
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, has released a new version of its Digital Transform Engine (DTE), the core
Let’s face it, the new Coron-a-conomy is reshaping customer behaviour. Customers have dramatically changed the way they shop, dine and purchase. The companies that quickly adapt their customer engag
Even before COVID-19, work from home arrangements were increasingly common as digital transformation turned virtual collaboration from an occasional job perk into a popular alternative... View More
Over the past 2 short years, the communications industry has been at the forefront of technological innovation, shaping how we connect, share and understand the world around us. Among the plethora of
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
