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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience
Sept. 25 2019
As we near the close of the year and look toward 2020, organizations are taking stock of their digital strategies and the interconnected ecosystems that support them to map out new opportunities for evolving... View More
- In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
By Eric RizThe rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth
