Harvey Spencer

Mr. Spencer has over 40 years experience in the computer market as a User; VAR; Manufacturer/Developer; and Consultant. During his career, he has had extensive experience in Systems Analysis; Application Programming; Hardware Development; Strategic Planning; Product Management; and Product Marketing.


Since 1989, he has been President of Harvey Spencer Associates Inc., an analyst company specializing in advanced document imaging technology and solutions, with a particular focus on document capture, recognition technologies, forms processing and content capture from structured and unstructured business inputs. He is a recognized expert on document scanning and forms recognitionM including OCR, ICR, OMR and barcode recognition and has written extensively on these subjects.
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FEATURES
What ECM Systems Can Learn from CRM and CEM and Vice Versa
BY Harvey Spencer
June 18 2014
I recently returned from a visit to Call Center World in Europe, one of the largest trade shows covering customer relationship management (CRM), which is transitioning to customer engagement management...
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    Hybrid Test Data Strategies
    By Jennifer Raml
    Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
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    Forms That Fuel Growth
    By Andrew Stevens
    Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
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    The Agent Is the Interface: How Agentic AI Is Rewriting the Rules of CCM
    By OSG
    2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
    The Next Architectural Leap in Document AI
    By Andrew Bird
    The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
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    The Essential Role of Welcome Kits in Member Enrollment and Retention
    By Jason Pothen
    Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied