Mark Blazek

Mr. Blazek is an assistant vice president of applications development at USAA and is responsible for enterprise document management and content management. He joined USAA in 2004 as a technical architect. Prior to USAA, Mr. Blazek spent 10 years providing information technology (IT) systems management consulting and training to Fortune 500 companies. He began his IT career in Houston where he held various technical and leadership positions with Texaco, IBM and Compaq.
competitive_small
April 2015
Enterprise Content Management Is a Competitive Differentiator
BY Mark Blazek
April 16 2015
The document management environment seldom gets treated as a core competency or a strategic asset for an organization. Documents are typically required by law to fulfill a transaction, or used as a correspondence...
  • AI
    AI Is Shaping the Future of Translation in Communications
    By Patrick Kehoe
    Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
  • balance
    Striking a Balance
    By Liz Stephen and Mia Papanicolaou
    A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth
  • GettyImages-2193247029
    Intelligent Orchestration
    By Gary Gregg
    Seamless and personalized customer interactions are no longer just a competitive advantage — they’re an expectation. Whether a customer is applying for a credit card, opening a bank account, or on
  • ai-generated-7962522_1280
    Going To the Cloud for ECM? Know Before You Go
    By Brian DeWyer
    Change is the only constant when it comes to IT applications. Specifically for Enterprise Content Management (ECM) and Robotic Process Automation (RPA), proper knowledge is a necessity before inevitab
  • top read
    A Fundamental Shift 
    By Jennifer Raml
    Remember the last time you filled out a mortgage application? If you're like most people, you probably spent hours wrestling with confusing forms, deciphering legal jargon and hunting down supporting