Mark Blazek

Mr. Blazek is an assistant vice president of applications development at USAA and is responsible for enterprise document management and content management. He joined USAA in 2004 as a technical architect. Prior to USAA, Mr. Blazek spent 10 years providing information technology (IT) systems management consulting and training to Fortune 500 companies. He began his IT career in Houston where he held various technical and leadership positions with Texaco, IBM and Compaq.

April 2015

Enterprise Content Management Is a Competitive Differentiator

BY Mark Blazek

April 16 2015

The document management environment seldom gets treated as a core competency or a strategic asset for an organization. Documents are typically required by law to fulfill a transaction, or used as a correspondence...

Going Headless: A More Agile Approach to CCM

By Patrick Kehoe

It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
The Age of AI

By Bart Peluso

Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
Gain a Holistic View of Your Customers

By Richard Huff

In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers
An Often-Overlooked Opportunity

By Sarah-Jayne Martin

Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical
Key SaaS Intelligent Information Management

By John Harney

In the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done

Most Read

Why Journey Management Matters

Key SaaS Intelligent Information Management

An Often-Overlooked Opportunity

Accusoft Releases New Version of PrizmDoc

Quadient Positioned as Leader in Analyst's Customer Communications Management Software Assessment

Gain a Holistic View of Your Customers