Andy Jones

Andy Jones is part of the Large Enterprise Operations (LEO) Global Senior Leadership Team, which is responsible for Xerox’s Worldwide Document Outsourcing business. He has worldwide responsibility for the Xerox Workflow Automation business, which delivers technology-based services enabling customers to transform paper-based business processes into digital workflows.
digitalworkflow
July 2016
4 Workflow Trends for the Digital Office
BY Andy Jones
July 27 2016
With the onset of mass digitalization, technologically savvy workers are no longer the exception but the rule. This new digital standard has impacted every facet of the corporate workday, including the...
digital_ecm
June 2016
Why Does Paper Continue to Hang On? Moving Toward Digital
BY Andy Jones
June 28 2016
Digital transformation has been a buzzword for quite some time, and it’s easy to see why. It’s hard to empower revenue streams, reinvent customer experience, or launch breakthrough products...
complaince
February 2016
Meeting Today's Evolving Compliance Regulations
BY Andy Jones
Feb. 22 2016
According to Gemalto, a leader in digital security, more than one billion data records were breached in 2014, and 60 Minutes correspondent Bill Whitaker went so far as to deem 2014 “the year of the...
  • RPA
    Beyond Bots
    By Eric Riz
    Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
  • main
    How IDP is Reshaping CCM: Transactional and Accessible Communications
    By Ernie Crawford
    For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
  • touchpoint
    Why Every Document Is Now a Touchpoint
    By Gary Gregg
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • Getting Billing ‘Just Right’
    By Mitch Anderson
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
  • health cx
    Navigating Uncertainty
    By John Zimmerer
    Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in