Warmth is finally returning to the country and to the enterprise content and records management (ECRM) market. For vendors and end users, this means turning their attention to industry trends, new technologies... View More
I've always loved the last scene in Revenge of the Nerds when the Nerd fraternity wins the Greek Olympics by playing an outrageous techno number — complete with a laser lightshow, amazing choreography... View More
Holistically, business process management (BPM) is a means to study, identify, change and monitor business processes. It includes techniques, methods and technology to improve and align business processes... View More
I'm sure you're like me and have been receiving a ton of credit notifications through the mail in the recent month, so I decided to review the new regulations governing the credit card industry. I stepped... View More
Producing bills, statements and other transactional documents was one of the earliest applications of high-volume digital printing and today remains an important market for digital providers. INTERQUEST... View More
Recently, we've been receiving an increased number of inquiries regarding ways to improve the customer experience, whether through hard copy, electronic or personal touch points. While most questions have... View More
Ralph Brown, a famous trademark lawyer, emphasized that trademark law should stress the use of trademark as an "informative" and "signaling" function that efficiently communicates useful information to... View More
The term "capture" covers the combined processes of document scanning, image correction, recognition of text, barcodes and form fields and, finally, output to an appropriate format for subsequent processing... View More
Here we are in 2010, looking back on the first full decade of the new millennium and facing business and technology challenges that were science fiction when I started working for the family business in... View More
Case management may be defined differently across industries, but those who rely upon it to service, retain and acquire customers know well that it is a complex and critical component of customer care... View More
Include All Relevant Stakeholders: Don't make collaboration an IT-driven decision; make sure you have broad organizational input and support. Use A Benchmark Assessment: Define the right strategy by implementing... View More
Over our last 30 years in the industry, we have seen that transaction document production has dramatically changed. The original environment was much like the Wild West; lots of activity but not much structure.... View More
A necessary nuisance, or a fantastic opportunity? Well, it's all in how you look at the potential in your statements to connect with your customers. In an era when most organizations are hell-bent on pushing... View More
Price Guarantee Is the price guaranteed for the life of the contract? If not, how will the price be adjusted? Minimum Commitment Do design changes affect it? If you buy one billion forms over five years,... View More
Every aspect of customer communication is always about people. A no-brainer, you might say. But the truth is that when we look at training programs, methodologies and publications for customer communication-related... View More
As change becomes an increasing constant in the business environment, more enterprises are embracing business process management (BPM) to improve business performance. Increasingly, organizations are pushing... View More
One-to-one marketing is a customer relationship management (CRM) strategy emphasizing personalized interactions with customers. The personalization of interactions is thought to foster greater customer... View More
Now more than ever, companies are calling on managed print services (MPS) providers like Xerox to save money and spur growth. CIOs and IT managers recognize the need to proactively manage printed output,... View More
Greater functionality: SharePoint 2010 offers improved functionality for connecting information workers to formerly siloed processes. Business integration: Business Connectivity Services (BCS), along with... View More
Speaking directly to customers with personalized, targeted messaging through a medium that they value and pay attention to - it's the Holy Grail of TransPromo and the driving vision behind many sophisticated... View More
