A necessary nuisance, or a fantastic opportunity? Well, it's all in how you look at the potential in your statements to connect with your customers. In an era when most organizations are hell-bent on pushing...
Price Guarantee Is the price guaranteed for the life of the contract? If not, how will the price be adjusted? Minimum Commitment Do design changes affect it? If you buy one billion forms over five years,...
Xerox Corporation's (NYSE: XRX) most advanced color multifunction printers (MFPs) for offices, the WorkCentre®7700 Series, can cut "paperwork" processes from hours to just minutes, helping law firms,...
Every aspect of customer communication is always about people. A no-brainer, you might say. But the truth is that when we look at training programs, methodologies and publications for customer communication-related...
EDSF, the international non-profit organization dedicated to the document management and graphic communications industries, announced it's 2010 Board of Directors. Among EDSF's leadership roster of highly...
Kodak continues to enhance and expand capabilities of its KODAK Capture Pro Software portfolio by announcing two new releases, KODAK Capture Pro Software, v2.5 and KODAK Capture Pro Software Auto Import...
ECRM announced the launch of WorkMates 4.0, an entry-level workflow solution that greatly enhances the production capabilities of prepress operators. With WorkMates 4.0, users are provided more automated...
As change becomes an increasing constant in the business environment, more enterprises are embracing business process management (BPM) to improve business performance. Increasingly, organizations are pushing...
CMS Watch announced that it has changed its name to The Real Story Group, a reflection of its long-time tagline, "Get the Real Story." "The new name better reflects what we've been doing for nearly a decade:...
Crawford Technologies Inc is once again exciting the customer communications industry with its newest software innovation, PRO Duplicate Checker. This one-of-a-kind software program will help combat a...
One-to-one marketing is a customer relationship management (CRM) strategy emphasizing personalized interactions with customers. The personalization of interactions is thought to foster greater customer...
Christopher Crowley, president, is pleased to announce that The Crowley Company has completed its asset acquisition of Input Solutions, a Gaithersburg, Maryland-based document scanning, consulting and...
Ryutaro Hosoda, President and CEO of FUJIFILM Holdings America Corporation, has announced that Fujifilm companies in Japan and the United States have joined together in support of the people of Haiti following...
SAP AG (NYSE: SAP) and Open Text (NASDAQ: OTEX, TSX: OTC), a global leader in enterprise content management (ECM), announced the third major expansion of an already successful strategic relationship to...
Toshiba America Business Solutions Inc. (TABS) proudly announced the availability of Fasoo.com Digital Rights Management (DRM) solutions to its direct and independent dealers and their customers. Fasoo.com...
The new KODAK i1405 Scanner delivers new levels of productivity for small-to-medium sized businesses (SMBs) digitizing volumes of paper documents and records. The compact i1405 desktop model offers a versatile...
Optical Image Technology's latest DocFinity software release continues OIT's rollout of powerful products for business. DocFinity eForms, part of the company's integrated suite of document and business...
DocuLex, creators of document management software, announces the release of the company's Archive Studio component Goby Capture V5.1, facilitating automated document imaging, knowledge management and workflow...
Crawford Technologies Inc., an award-winning provider of transactional customer communication document solutions, announced that it has launched QR Express, a module for its Transpromo Express product...
Now more than ever, companies are calling on managed print services (MPS) providers like Xerox to save money and spur growth. CIOs and IT managers recognize the need to proactively manage printed output,...
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
