Sandra Lupanava

Sandra Lupanava is a SharePoint and Office 365 Evangelist at Iflexion, a software development and IT consulting company headquartered in Denver, Colorado. Sandra focuses on SharePoint and Office 365 capabilities, challenges that companies face while adopting these platforms, and improving SharePoint and Office 365 deployments for maximum benefit. in her articles, Sandra covers how to create employee-centric, cost-effective solutions for SharePoint, Office 365, and Microsoft 365.
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FEATURES
Change Management for the Millennial
BY Sandra Lupanava
Aug. 26 2023
Looking for unconventional ways to motivate your employees to adopt a new system or create a livelier workplace? Discover what gamification is and how it can be applied
SharePoint Framework
August 2019
5 Ways to Use the SharePoint Framework
BY Sandra Lupanava
Aug. 13 2019
Whether your company is running SharePoint Server 2016, 2019, or SharePoint Online, the SharePoint Framework (SPFx) customization model has a lot to offer. It has revitalized Microsoft’s collaborative...
CXM and SharePoint
June 2017
How to Make Customer Experience a Success with SharePoint
BY Sandra Lupanava
June 12 2017
A customer relationship management (CRM) system knows everything about customers; a SharePoint solution can master collaboration. By uniting the capabilities of these two platforms, organizations can double...
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    Hybrid Test Data Strategies
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    Forms That Fuel Growth
    By Andrew Stevens
    Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
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    The Agent Is the Interface: How Agentic AI Is Rewriting the Rules of CCM
    By OSG
    2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
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    By Andrew Bird
    The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
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    The Essential Role of Welcome Kits in Member Enrollment and Retention
    By Jason Pothen
    Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied