Sandra Lupanava

Sandra Lupanava is a SharePoint and Office 365 Evangelist at Iflexion, a software development and IT consulting company headquartered in Denver, Colorado. Sandra focuses on SharePoint and Office 365 capabilities, challenges that companies face while adopting these platforms, and improving SharePoint and Office 365 deployments for maximum benefit. in her articles, Sandra covers how to create employee-centric, cost-effective solutions for SharePoint, Office 365, and Microsoft 365.
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FEATURES
Change Management for the Millennial
BY Sandra Lupanava
Aug. 26 2023
Looking for unconventional ways to motivate your employees to adopt a new system or create a livelier workplace? Discover what gamification is and how it can be applied
SharePoint Framework
August 2019
5 Ways to Use the SharePoint Framework
BY Sandra Lupanava
Aug. 13 2019
Whether your company is running SharePoint Server 2016, 2019, or SharePoint Online, the SharePoint Framework (SPFx) customization model has a lot to offer. It has revitalized Microsoft’s collaborative...
CXM and SharePoint
June 2017
How to Make Customer Experience a Success with SharePoint
BY Sandra Lupanava
June 12 2017
A customer relationship management (CRM) system knows everything about customers; a SharePoint solution can master collaboration. By uniting the capabilities of these two platforms, organizations can double...
  • RPA
    Beyond Bots
    By Eric Riz
    Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
  • main
    How IDP is Reshaping CCM: Transactional and Accessible Communications
    By Ernie Crawford
    For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
  • touchpoint
    Why Every Document Is Now a Touchpoint
    By Gary Gregg
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
    Getting Billing ‘Just Right’
    By Mitch Anderson
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
  • health cx
    Navigating Uncertainty
    By John Zimmerer
    Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in