Sept. 6 2019
Unfortunately, poorly implemented systems become like a black hole over time—impossible to escape because of the growing importance around all the accumulated complexity of the solution. So, how... View More
Sept. 4 2019
It was roughly a year ago when OpenText CEO Mark Barrenechea strode onto the main stage at their annual customer event in Toronto to declare the company’s rebirth in the cloud. In early July, OpenText... View More
BY Morad Rhlid
Aug. 15 2019
In today's digital economy, information management professionals and the C-suite can’t afford to become complacent about their information management practices, especially as regulations around data... View More
Aug. 13 2019
Whether your company is running SharePoint Server 2016, 2019, or SharePoint Online, the SharePoint Framework (SPFx) customization model has a lot to offer. It has revitalized Microsoft’s collaborative... View More
It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
By Bart PelusoArtificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
By Richard HuffIn today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers
Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical
By John HarneyIn the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done