Docufree announced the acquisition of ImageAPI, a veteran provider of digital transformation services for state and local government agencies.The acquisition strengthens Docufree's position as a trus
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, closed 2024 with strong growth. A 9% year-over-year increase drove top-lin
Quadient announced today that it has been selected by a U.S. government agency to modernize its mail automation infrastructure in a contract valued at c.$1.6 million. This follows a previous announcem
Quadient announces that a newly released report by market research and consulting firm IDC shows Quadient rapidly closing the gap on the top position. According to the IDC Worldwide CCM Software Marke
SER Group announced that it has been named a Leader in the Gartner® Magic Quadrant™ for Document Management 2024*.The report evaluates 15 document management vendors based on their Ability to...
Digital Wave Technology today announced that it has been named a “Vendor to Watch” in the IDC MarketScape for Worldwide Retail Promotions Management, 2024-2025 Vendor Assessment (IDC #US52038224
MHC announces that its AI-powered document generation and customer communications management (CCM) solution is now available to Box customers. MHC’s solution will empower those using Box to com
Quadient announces the availability of its new DS-1200 G5iQ folder inserter. Engineered for high demand environments, from efficient paper loading to predictive intelligence, the DS-1200 G5iQ brings
Messagepoint announced it has been named a Luminary in Celent’s “Customer Communication Management Solutions: Global Insurance Edition 2024” report for the second year in a row. Celent,...
Quadient announced it has been named a Leader in the IDC MarketScape: Worldwide Automated Document Generation and Customer Communication Management 2024 Vendor Assessment (doc # US52111324, December 2
Despite continued advancements in technology, businesses across industries are struggling with inefficiencies tied to outdated paper processes, creating operational risks and hindering their ability t
Smart Communications™ announced that it has been named a ‘Leader’ in the IDC MarketScape: Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment (doc # US51359124,...
Messagepoint Inc. announced it has been named a Leader in the IDC MarketScape: Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment (Doc #US51359124, December 2024) and the
Concord Technologies (“Concord”), a provider of Secure Document Exchange, Intelligent Document Processing, and Interoperability solutions, has entered into a comprehensive, partnership with...
SMA Technologies announced the acquisition of Encapture, an intelligent document processing and image lifecycle management company that enhances SMA’s automation solutions for financial institutions
QKS Group has named Cortical.io as a strong contender in their 2024 SPARK Matrix™ analysis of Intelligent Document Processing (IDP) marke. The QKS Group SPARK Matrix™ evaluates vendors based...
One half of all enterprises will use integrated intelligent automation technologies to optimize digital efficiencies by 2026, say analysts with Information Services Group (ISG) (Nasdaq: III), a leadin
MHC announced the availability of AI Assist—a suite of new AI capabilities to advance their solutions, beginning with their MHC EngageCX customer communications management (CCM) platform.With t
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
