OPEX® Corporation has received top honors at the Document Manager magazine DM Awards for its innovative Gemini® scanning technology.This is the second consecutive year Gemini won the prestigious...
Messagepoint announced today enhancements to its generative AI capabilities to further support organizations in creating communications that are easy for customers to understand. As part of its Intell
Smart Communications™ and Guidewire announced they have surpassed the 120 mutual customer milestone. This impressive achievement not only underscores the partnership between Smart Communications...
Kodak Alaris has bolstered its ecosystem of strategic partners by signing a partnership contract with Kyocera Document Solutions France, another major player in document capture solutions. The agreeme
Scanning a large batch of documents can be quick and easy thanks to the imageFORMULA DR-S250N, the latest office document scanner from Canon U.S.A., Inc., a leader in digital imaging solutions. The ne
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, announces it has once again expanded the reach of its AccessibilityNow®
Quadient experiences strong momentum on digital adoption among its Mail-Related Solution customers, with Quadient’s multi-channel document distribution software sales increasing fast, particularly...
Ricoh today announced the global debut of the RICOH Pro Z75 Digital Press, the first B2 perfecting (auto-duplexing) sheetfed inkjet platform using aqueous ink
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announced today that it will update all of its solutions to be in complian
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, will showcase a range of workflow automation solutions that enable organiz
Reveille Software announced the company’s participation in OpenText World 2023 in Las Vegas, NV, from October 11-12, 2023 at the Venetian Resort Las Vegas. Reveille will take part in a high-level...
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, announced today that its president and CEO, Ernie Crawford, will be pres
Transformations Inc., a software solutions company and developer of the comprehensive customer communications management (CCM) platform, Uluro, announced that its uCampaign module has been successfull
Crawford Technologies is entering into a reseller partnership with Insqope Pty Ltd, an Australian-based provider of tailored consulting, analysis and technological solutions
Ricoh USA, Inc. announced the RICOH Pro™ C7500, designed to empower print service providers (PSPs) to elevate their creative and versatile print production capabilities
Reveille Software (Reveille) will reveal new Hyland support features and its participation in a roundtable discussion at CommunityLIVE 2023 in Las Vegas, NV, from October 5-11 at the Caesars FORUM.Com
Kofax® recently unveiled a new Azure OpenAI connector for TotalAgility on the Kofax Marketplace. TotalAgility, the leading platform for content-intensive intelligent automation workflows
In this Industry Trends Q&A, Ernie Crawford, President & CEO of Crawford Technologies, shares his thoughts on AI’s possibilities in CCM and CX as well as other recent trends
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, expands the availability of its AccessibilityNow® platform
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
