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Feb. 4 2021
Quadient has announced today the general availability of Quadient® Impress version 1.2, an upgrade of the multichannel outbound document management platform that automates the customer communication
Feb. 3 2021
Madison Advisors has announced the release of a new research study, “Customer Communications Management Hosted Managed Services Market Update, 3rd Edition.” Madison Advisors defines customer... View More
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Feb. 2 2021
The long-overdue RPA market consolidation takes off... View More
Feb. 2 2021
Smart Communications and imimobile PLC announced they have signed a strategic partnership that will bring two-way message orchestration capabilities to Smart Communications customers.As a result of th
Jan. 28 2021
Quadient has announced that YayPay, its recently-acquired Software-as-a-Service (SaaS) accounts receivable (AR) automation platform, has been named a Market Leader in the IDC MarketScape: Worldw... View More
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Jan. 27 2021
We were given the opportunity to learn many lessons in 2020, probably more than we wanted to learn... View More
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Jan. 27 2021
Today's customers expect relevant, personalized and timely communications when interacting with businesses... View More
Jan. 25 2021
The Xplor webcast is complimentary and everyone is welcome to attend... View More
Jan. 21 2021
Certification validates Nuxeo is committed to meeting key regulations and protecting sensitive information. ... View More
Jan. 19 2021
The study evaluated 20 key vendors in the global CCM market, analyzing short-term and long-term growth opportunities, emerging trends in technology and future market outlook... View More
Jan. 18 2021
Quadient reached the EcoVadis Gold status and is in the top 1% of companies in its industry category. This marks the third consecutive year EcoVadis has recognized Quadient with the Gold certification
Jan. 13 2021
Given once a year, this award recognizes the vendor whose product line is deemed best overall based on its rigorous lab evaluations... View More
Jan. 8 2021
The new version has been designed to solve all customer communication objectives of an organization... View More
Jan. 7 2021
On Thursday, January 7, 2021, Smart Communications announced its plans to acquire Assentis, a Swiss CCM software solutions vendor with a focus on financial services... View More
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Jan. 7 2021
Take this opportunity to look at your communication processes, evaluate what was working and what wasn’t and set a new direction... View More
Jan. 7 2021
By integrating Customer Journey Mapping, British Gas is strengthening trust and satisfaction throughout the customer lifecycle... View More
Jan. 7 2021
The study focuses on the nine integral components that make up a post composition solution, the capabilities of this software and where post composition fits in an overall customer communications management... View More
Dec. 21 2020
The solution helps customers worldwide simplify the transformation of their document-centric processes and stay ahead of their competition... View More
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Dec. 16 2020
Organizations have a unique opportunity to position themselves at the forefront of the longer-term transition in customer behavior... View More
Dec. 16 2020
Keypoint Intelligence has announced Kodak Info Input Solution v6 as winner of the BLI 2021 Pick Award for Outstanding Distributed Capture & Workflow Optimization Solution in the Document Imaging S... View More
  • Every day, large organizations face multiple challenges with the hundreds or thousands of pieces of mail received through the USPS and other carriers, documents that include general business mail, cus
  • Personalizing things is not new. We have engraved items and composed personal letters and communications for centuries, but can we do this economically and efficiently?
  • It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
  • Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
  • In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers