Summer Digital Issue 2018

Our Summer digital magazine covers the highlights at our annual event, DSF '18, Capture 2.0 cloud services, how to build an RPA center of excellence, using analytics to avoid social media fails, and our annual list of Hot Companies in Customer Experience.


Enjoy the issue!
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Avoid These Social Media Fails: How Analytics Feed Consistent Messaging
BY Scott Kendrick
Aug. 21 2018
Today’s consumers aren’t satisfied with simply “liking” a brand or other simple exchanges on their social channels. They expect actual interaction from these companies. If they... View More
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Do We Understand Information Governance?
BY Marko Sillanpaa
Aug. 20 2018
Information governance is not a rebranding of records management. It is so much more than that. Yet, some information professionals seem to be locked into a terminology debate that’s focused on just... View More
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How to Build an RPA Center of Excellence
BY Russ Gould
Aug. 16 2018
Process automation is experiencing a renaissance. It’s no longer a “nice to have” technology but a competitive necessity. It doesn’t matter what you call it these days, because... View More
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In the Trenches with the GDPR: 3 Early Challenges
BY Jeff Sanchez
Aug. 15 2018
The General Data Protection Regulation (GDPR) has officially gone into effect. Yet, there is still much to learn about the new regulation, as executives and enterprise leaders are quickly discovering... View More
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How to Prove the Value of Records and Information Management
BY Cindy Zuvich
Aug. 14 2018
The business benefits of a records and information management (RIM) program are often overshadowed by the needs of compliance and litigation within the organization. Once these obligations are met, companies... View More
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The Birth of Capture 2.0 Cloud Services
BY Mike Spang
Aug. 13 2018
When a newspaper erroneously reported that Mark Twain had died, legend holds that he said, “Reports of my death are greatly exaggerated.” The same could be said about the apparent demise of... View More
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Blockchain, AI, and Cloud: 3 Technologies That Dominated DSF '18
BY Richard Rosen
Aug. 9 2018
The DOCUMENT Strategy Forum (DSF) just keeps getting better every year. In Boston, the energy was apparent at the event, the vendor exhibits had some new faces, and we heard about some future technologies... View More
Technologies Are Changing Digital Transformation
These Technologies Are Changing the Digital Transformation Journey
BY Allison Lloyd
Aug. 7 2018
In this digital age, the “document” has seemingly gone out of style. So, where does that leave the document management industry? Like so many, we’re in a state of transformation, but... View More
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    So, You Want My Business? Listen to My Story.
    By Bob Larrivee
    I have had the pleasure of working in the information management and process automation fields for near 40 years. During this time, I held many different positions, two of which really opened my eyes
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    A Deep Dive into Intelligent Document Processing
    By Dr. Ryan Ries
    Generative AI (Gen AI) has captured the imagination of industries worldwide, but the true potential lies in its practical applications
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    An In-Depth Look:
    By Gilad David Maayan
    Digital Asset Management (DAM) is a system designed for organizing, storing and retrieving media files and managing digital rights and permissions. DAM systems have become a core component of creative
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    Enterprise Content Management Software: Build or Buy?
    By Brian DeWyer
    Is Generative AI tipping the scales in favor of building Enterprise Content Management (ECM) software, or will it ever get to that point?
  • The Big Data Revolution
    By Martin Verges
    Information technology has undergone a major transformation in recent years, sparked by the rise of “big data.”